Linktech Australia

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Current opportunitites with Linktech Australia

Support engineer Level 2
Created 28 Mar 2018
Sydney | per hour
Top skills desired
Image laptops/desktops
Networking
MS SQL
Backup
Senior admin
Printer Support
Desktop Operating systems
Hardware - Desktop and Laptop break/fix
Terminal services
Active Directory
O365
Project description

This position is required to backfill a support role onsite on Wednesday mornings for 4 hours a week.

THE ROLE

You will be responsible for providing Support business on site, whilst also participating in proactive monitoring and fixes.

Your responsibilities will include:

  • Responding to support incidents in a timely manner and follow up and tickets in the support desk 
  • Support multiple Standard Operating Environments (SOE) including desktop applications.
  • Investigate, diagnose and resolve hardware and software faults related to end-user devices
  • Ability to respond to high priority issues in a timely manner
  • Liaise with vendors, as required, to achieve problem resolution
  • Contributing to procedural documentation and knowledge base as required
  • Providing exceptional customer service at all times