With a history of double digit growth and listed as Australia’s largest privately owned IT company, we need a passionate Capacity & Incident Manager who can help bring the team together to solve critical incidents and prevent capacity issues for our customers through communication and strong customer focus above all else. The key responsibility is to proactively manage technology capacity requirements along with being a key contact for customers during critical incidents.
You will provide outstanding service to our Cloud & Managed Services customers, by managing technology capacity requirements for customers. We will rely on you to look after technology capacities including utilisation of available resources, forecasting requirements and constructing business cases for additional resources where required across storage, Intel, Linux and more.
The role also has responsibility for ensuring the customer is supported while resolving critical customer issues by pulling together our Engineers, Service Delivery Managers and Account Executives.
To be successful, you will possess the following skills/ experience
Problem solving, critical thinking, and proactive approach are critical to the role along with being able to clearly and concisely communicate with stakeholders at all levels.
If you are a person who is as passionate as we are about delivering a world class service to our loyal customers then please apply now.
With this role in our impressive Port Melbourne offices, this is a great opportunity to work alongside some great talent to achieve some exciting results.