Port Melbourne
We provide hosted data centre, business continuity and a selection of user-friendly cloud based services, as well as our traditional hardware maintenance, to our more than 2,000 strong customer base.

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Current opportunitites with Interactive

Capacity Manager
Created 06 Apr 2018
Port Melbourne | per hour
Top skills desired
Incident management
Managed Services
Capacity Management
Project description

With a history of double digit growth and listed as Australia’s largest privately owned IT company, we need a passionate Capacity & Incident Manager who can help bring the team together to solve critical incidents and prevent capacity issues for our customers through communication and strong customer focus above all else.  The key responsibility is to proactively manage technology capacity requirements along with being a key contact for customers during critical incidents.

You will provide outstanding service to our Cloud & Managed Services customers, by managing technology capacity requirements for customers. We will rely on you to look after technology capacities including utilisation of available resources, forecasting requirements and constructing business cases for additional resources where required across storage, Intel, Linux and more.
The role also has responsibility for ensuring the customer is supported while resolving critical customer issues by pulling together our Engineers, Service Delivery Managers and Account Executives.
To be successful, you will possess the following skills/ experience

  • Capacity Management experience across large, complex environments;
  • Exposure to multi platforms and a broad range of technology, preferably in storage, backup and network;
  • Proactive approach, problem solving and thinking on your feet;
  • Incident Management experience is preferable;
  • Previous experiencewith capability innovation and service quality improvement;
  • Experience with Cloud and Managed Services organisations will be highly regarded;

Problem solving, critical thinking, and proactive approach are critical to the role along with being able to clearly and concisely communicate with stakeholders at all levels.

If you are a person who is as passionate as we are about delivering a world class service to our loyal customers then please apply now.
With this role in our impressive Port Melbourne offices, this is a great opportunity to work alongside some great talent to achieve some exciting results.