We provide hosted data centre, business continuity and a selection of user-friendly cloud based services, as well as our traditional hardware maintenance, to our more than 2,000 strong customer base.

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Current opportunitites with Interactive

Project Manager
Created 07 Mar 2018
Melbourne | per hour
Top skills desired
ISO 9001
Project Management
Project description

The role of the Project Manager is a tactical role to manage the full project delivery lifecycle for customer implementations of high quality managed services projects ensuring delivery to time and budget. 

The Project Manager contributes to the:

- Deliver projects within their scope, according to the agreed budget and to agreed customer schedules
- Ensure system security is never compromised
- Manage all scope changes via PCR Process
- Be responsible for all project related customer communications

Tasks & Responsibilities

Project Management 

  • Review proposals and statements of work to identify improvements to ensure successful project delivery;
  • Identify resource requirements, constraints and dependencies along with solutions and delivery strategies to achieve objectives;
  • Manage delivery resources in the end to end management of hardware, software and systems to provide high quality and scalable managed services solutions for all projects;
  • Work with Solution Architects and Designers to translate customer requirements into achievable project deliverables;
  • Manage project documents and specifications in accordance with delivery methodologies and standards;
  • Contribute to the enhancement of templates to ensure accuracy and continual improvement and efficiency for delivery;
  • Support project governance by adhering to project delivery methodologies and practices;
  • Administer the project time tracker system to ensure accurate and timely reporting of staff utilization

Customer Service 

  • Provide status information to project stakeholders and internal governance panels highlighting any tasks required;
  • Secure approvals from managers and customers prior to work commencing, within defined scope;
  • Ensure the project team provide technical support for customer projects until steady state transitions are complete, including after-hours support;
  • Take ownership for the resolution of customer issues in a timely manner;
  • Communicate effectively with customers regarding expectations for open issues and ensure management are informed of any escalations;
  • Manage difficult customers effectively and professionally.

Risk and Change Management

  • Maintain issue and risk register;
  • Proactively identify, communicate and mitigate risks;
  • Conduct quality assurance and peer reviews of project deliverables and systems, post implementation project reviews and incident resolutions;
  • Comply with all change management policies in executing project delivery;
  • Contribute to capacity planning processes;
  • Comply with all Data Centre Operations procedures;
  • Ensure accurate records of implementations utilising
    ITIL processes.

Training and professional development

Achieve and maintain a high degree of specialised technical training and certification, especially PMI and ITIL;
Extend skills and knowledge in time management, customer service and leadership.

Experience/ Skills/ Knowledge 

- Strong track record of delivering multiple projects on time, on budget and to the required standard;
- Extensive experience in Project Management and project methodologies;
- Strong project leadership skills enabling delivery against project objectives for senior management and the customer;
- Sound understanding of the underlying technologies involved in project implementations;
- Strong negotiation skills;
- Understands QA principles for validation and verification;
- Has had exposure to quality managements systems or accreditations, i.e. ISO 9001;
- Advance user of MS Word, Excel and Project applications to support PM admin functions;
- ITIL fundamentals certification and PMI certification, or equivalent qualifications (Prince II).